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FAQ

What can i send in the Gold Kit?
You can send us by mail all materials containing Gold, Silver, Platinum, Palladium and Diamonds. It includes bracelets, chains, coins, clasps, charms, watches, earrings, nuggets, pins, bands, wire and much more. We accept all purity between 8kt to 24kt. If you are not sure of the purity of an item, mail it to us and our experts will assess it.
Do you accept broken pieces?
As long as the item contains precious metals, we do accept it and pay for it. We do not value the items based on their condition.
What if my item does not fit in the Gold Kit?
Simply contact us by email info@DollarsForGoldCanada.com or by phone 1-855-465-3280 as we will send you a bigger Gold Kit. Remember that no amount is too big, no amount is too small.
Can I mail my material in my own packaging?
Sure. Dont forget to include y our return information and address. You can ship your material to us at:
DFGC
43 Samson Blvd, Office 329
Laval, Quebec, H7X 3R8
Can I mail you my items without filling out the form and in my own packaging?
Yes, but please include your contact information in a piece of paper in the parcel so we can identify you and send you a check.
Here is our mailing address:
43 Samson Blvd, Office 329
Laval, Quebec, H7X 3R8
If I am not satisfied with the offer, will I have to pay to get my items back?
No. Please make sure to let us know by phone or email within 15 days from the date listed on the check. We will be happy to send you back the package at OUR COSTS.
Do you buy any Diamonds?
Dollars For Gold Canada buys all diamond shapes. We assess gold and diamonds separately when we make an offer to our customers. Diamonds prices are based on their shape, size, color and clarity. We will get you a very competitive offer for diamonds as well.
How much can I get for my diamond?
Our payouts for diamonds are based on many factors such as the 4 C's (Carat, Color, Clarity and Cut). Every diamond has unique specifications and they all affect the payout positively or negatively. Due to our buying and selling power, we can purchase diamonds for up to 95% of its wholesale value.
How can I know if my I have a real diamond?
There are many white stones in the market that are either real diamonds or not. They all look alike but only experts can tell the difference. In order to test the authenticity of a diamond, appraisers charge anywhere between 30$ to 100$ for the service they provide.

The easiest and first test would be to place the diamond on written piece of paper. If you do see through it, the stone is therefore glass, not a real diamond.

If you use a magnifying glass (15x +), you can look for few things such as :

  • Clouds
  • Feathers
  • Black Dot
  • Cracks

If you happen to identify them, then it is a real diamond.

Here is a list of luxury watches that we now purchase for top dollar:

  • Audemars Piguet
  • Baume & Mercier
  • Breguet
  • Cartier
  • Franck Muller
  • Jaeger-LeCoultre
  • Panerai
  • Patek Phillipe
  • Rolex
  • Ulysse Nardin
  • Vacheron Constantin
  • And much more...

Please note that we pay much more than our payouts for luxury brand jewelry such as:

  • Buccellati
  • Bulgari
  • Cartier
  • Chopard
  • Harry Winston
  • Mikimoto
  • Piaget
  • Tiffany & Co
  • Van Cleef & Arpels
  • And much more...

If you have any other questions, please feel free to give us a call 1-855-465-3280 or send us an email info@DollarsForGoldCanada.com and we will answer shortly as we have AAA customer service.

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